Privacy Policy

2 How We Collect Your Information

We generally collect information directly from you when you:

We may also receive information from third parties such as your referring dentist, your health fund, Medicare, or another health practitioner involved in your care — only where you have consented or as permitted by law.

3 How We Use Your Information

Your information is used to:

• Provide safe, high-quality dental care and maintain accurate clinical records;
• Communicate with you about appointments, treatment plans, recalls and practice updates;
• Process payments and liaise with your health fund or Medicare where applicable;
• Meet our legal, regulatory and professional obligations; and
• Improve the services and experiences we offer our patients.

4 Disclosure of Your Information

We will not use or disclose your personal information for any purpose other than those described in this policy without your consent, except where permitted or required by law. We may disclose your information to:

• Other treating health practitioners and specialists involved in your care;
• Dental laboratories and accredited suppliers working on your treatment;
• Your health fund, Medicare or a third party responsible for payment;
• Government agencies or regulators where we are legally obliged to do so.

5 Storage, Security & Retention

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. Information is stored securely in our practice management system and in secure physical records where applicable, with access limited to authorised staff members who require it to perform their duties.

We retain dental records for a minimum period required by law and professional guidelines — generally 7 years from the date of last entry for adults, or until the patient turns 25 for patients treated as a minor. When records are no longer required, they are securely destroyed or de-identified.

6 Access and Correction

You have the right to request access to the personal and health information we hold about you, and to ask us to correct information that is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may ask you to verify your identity first. There may be limited circumstances where we are unable to provide access, and we will explain why in writing if this occurs.

7 Our Website & Cookies

When you visit our website, certain non-identifying information may be collected automatically, such as your browser type, device and pages viewed. We may use cookies and similar technologies to improve website functionality and to understand how visitors use our site. You can adjust your browser settings to refuse cookies, though some website features may not function as intended. Any information you submit via our website forms (such as appointment requests) is transmitted securely and handled in line with this policy.

8 Complaints

If you believe your privacy has been breached, please contact our practice so we can address your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.